Meet our Leadership Team
Our team from Intersect Healthcare and AppealMasters, the appeal service group of the Intersect Healthcare family, bring rich expertise to hospitals and the appeals community.
Brian McGraw | Co-founder, President & CEO
Brian is the Founder, President & CEO of Intersect Healthcare and the Denial Research Group, each firm a national leader in their respective categories for Appeal Support services and next-generation Denial/Appeal Management. The denial technology and revenue recovery methods he designed are currently used by over 300 hospitals and health systems nationwide. As a fierce advocate for hospitals and physicians in their right to be fully paid, he consults with and educates revenue cycle and compliance leaders throughout the U.S. on government and commercial claim dispute resolution management. He is a nationally recognized speaker and sought-after expert in the areas of Revenue Risk Management, Regulatory Audit Management and Payer Compliance. Brian pioneered the early design and development of BPM software for revenue compliance and next-generation RCM technology to improve hospital net revenue performance. Over the last twenty years, he has worked with hundreds of hospitals and many of the nation’s largest healthcare systems to improve their managed care reimbursements, denied claim recoveries, billing integrity, RAC audit management and Medicare compliance.
Denise Wilson, RN, MS, RRT | Vice President, Clinical Appeal Services
Denise serves as Assistant Vice President, Training and Education for AppealMasters, the appeal service group of the Intersect Healthcare family. With over thirty years of experience in healthcare, including clinical management, education, compliance, audit, and denials, Denise has educated thousands of healthcare professionals across the country on the art and science of writing winning appeals. She has personally managed hundreds of appeals and presented dozens of cases at the Administrative Law Judge level with a 95% success rate.
Denise serves as the main line of training, communication and support for Intersect Healthcare clients and our dedicated team of clinical appeal specialists. Denise has extensive experience as a successful Medicare Appeal Expert and has peronally managed over 350 ALJ appeal cases with an astounding 95% success rate. Denise shares her knowledge and experience of appeal processes and the creation of successful appeals with IHI clients and any willing provider, absolutely free of charge. She is especially skilled in workflow design and performance improvement surrounding the claim dispute resolution process. Denise has more than twenty-five years experience in healthcare management, including four years as a Compliance Officer. She is a Registered Respiratory Therapist, Registered Nurse, and holds a Master of Science degree in Management Information Systems from the University of Illinois, Springfield.
Wendy M. Towner | Senior Director, Client Services & Support
Wendy is responsible for the successful delivery and implementation of VERACITY™ software solutions. Wendy’s unparalleled attention to detail, expertise in building customized workflows, and knowledge of the revenue cycle process have led to a 100% success rate in over 200 hospital implementations. Wendy joined IHI in May 2009 with over seventeen years of experience in the healthcare and managed care industries, ten years of Project Management experience and sixteen years of EDI claims experience. Prior to IHI, she held a number of management positions in various healthcare companies including a Chicago-based PPO Network, a national government healthcare audit contractor, a Third Party Administrator and a healthcare software company.
Mark McGraw | Vice President, Operations
Mark joined Intersect Healthcare in 2009 after serving 14 for a Fortune 500 company in the media industry. Since 2009 Mark has been active in onboarding new clients, maintaining and growing client relationships with existing clients, implementing interactive marketing efforts and sales processes and creating contract proposals. Mark manages the company’s staff of appeal coordinators and expert medical reviewers. Mark graduated in 1985 from Towson University with a BS in Business Management & Marketing.
Glenn McAvoy | Chief Financial Officer
Glenn has provided financial expertise, insight and direction to clients in high growth mode. Glenn began his career fulfilling a wide range of financial management roles with Ernst & Young, Black and Decker, and has more recently served as the CFO for several smaller entities, including an internet startup tutoring company and a complex not-for-profit. Glenn holds a Masters in Finance from Loyola College of Maryland and a BS in Accounting from the University of Maryland. He became a Certified Public Accountant shortly after graduation.
Under Glenn’s financial leadership, clients have reduced overhead, increased revenue, and experienced remarkable growth. His solid financial accumen has helped clients remain stable and growing, even through challenging economic times. Glenn joined the Intersect Healthcare leadership team in 2014.
Mary Dunaway | Senior Director of Coding Appeals
Mary holds more than 30 years of experience in the health care industry including hospital, outpatient clinic, physician practice, coding and billing, corporate compliance and clinical nursing environments. She possess a global understanding of health care compliance program development, investigation and audit processes, physician and professional services and acute care hospital facility coding, billing, documentation, medical necessity, quality metrics and reimbursement management.
She also has a depth of knowledge of federal regulatory healthcare program requirements and other third party payer requirements and appeal procedures.
Mary previously served as Corporate Compliance Revenue Cycle Hospital Compliance Director at UA Health Network. She is a member of Health Care Compliance Association (HCCA) and American Academy of Professional Coders (AAPC).
Kendall Smith, MD | Chief Physician Advisor to the Intersect Healthcare Leadership Team
Dr. Kendall Smith is a Senior Fellow in Hospital Medicine (SFHM) and currently acts as Chief Physician Advisor for AppealMasters, a leading appeal educator and appeal services firm for hospitals and health systems. He’s been deeply involved in denial and appeals management throughout his hospitalist career, working collaboratively with UR/Case Management departments as well as Managed Care and Hospital C-Suite executives.
His familiarity with managed care denials led him to design and implement a number of CDI programs, including those at the Cleveland Clinic in Florida and the MedStar Washington Hospital Center. He has served as a physician leader on hospital revenue cycle management teams while also serving as a the Physician Advisor for Clinical Resource Management. Dr. Smith is also an AHIMA ICD-CM/PCS approved trainer/ambassador.