Meet our Leadership Team

Our team from Intersect Healthcare and AppealMasters, the appeal service group of the Intersect Healthcare family, bring rich expertise to hospitals and the appeals community.

Brian McGraw | Co-founder, President & CEO

Brian is the Founder, President & CEO of Intersect Healthcare and the Denial Research Group, each firm a national leader in their respective categories for Appeal Support services and next-generation Denial/Appeal Management. The denial technology and revenue recovery methods he designed are currently used by over 300 hospitals and health systems nationwide. As a fierce advocate for hospitals and physicians in their right to be fully paid, he consults with and educates revenue cycle and compliance leaders throughout the U.S. on government and commercial claim dispute resolution management.

He is a nationally recognized speaker and sought-after expert in the areas of Revenue Risk Management, Regulatory Audit Management and Payer Compliance.  Brian pioneered the early design and development of BPM software for revenue compliance and next-generation RCM technology to improve hospital net revenue performance. Over the last twenty years, he has worked with hundreds of hospitals and many of the nation’s largest healthcare systems to improve their managed care reimbursements, denied claim recoveries, billing integrity, RAC audit management and Medicare compliance.

Denise Wilson, RN, MS, RRT | Vice President, Clinical Appeal Services

Denise serves as Assistant Vice President, Training and Education for AppealMasters, the appeal service group of the Intersect Healthcare family. With over thirty years of experience in healthcare, including clinical management, education, compliance, audit, and denials, Denise has educated thousands of healthcare professionals across the country on the art and science of writing winning appeals. She has personally managed hundreds of appeals and presented dozens of cases at the Administrative Law Judge level with a 95% success rate.

Denise serves as the main line of training, communication and support for Intersect Healthcare clients and our dedicated team of clinical appeal specialists. Denise has extensive experience as a successful Medicare Appeal Expert and has peronally managed over 350 ALJ appeal cases with an astounding 95% success rate. Denise shares her knowledge and experience of appeal processes and the creation of successful appeals with IHI clients and any willing provider, absolutely free of charge. She is especially skilled in workflow design and performance improvement surrounding the claim dispute resolution process. Denise has more than twenty-five years experience in healthcare management, including four years as a Compliance Officer. She is a Registered Respiratory Therapist, Registered Nurse, and holds a Master of Science degree in Management Information Systems from the University of Illinois, Springfield.

Wendy M. Towner | Senior Director, Client Services & Support

Wendy is responsible for the successful delivery and implementation of VERACITY™ software solutions. Wendy’s unparalleled attention to detail, expertise in building customized workflows, and knowledge of the revenue cycle process have led to a 100% success rate in over 200 hospital implementations. Wendy joined IHI in May 2009 with over seventeen years of experience in the healthcare and managed care industries, ten years of Project Management experience and sixteen years of EDI claims experience. Prior to IHI, she held a number of management positions in various healthcare companies including a Chicago-based PPO Network, a national government healthcare audit contractor, a Third Party Administrator and a healthcare software company.

Dawn Crump | Senior Director, Revenue Cycle and Denial Management Solutions

Dawn is an experienced healthcare leader with a vast knowledge of provider compliance and revenue cycle operations. Previously she has held leadership roles in large health systems, small start-ups and in a health plan technology company overseeing quality. Prior to her current role, she held a senior leadership position for CIOX Health where she oversaw the audit software and denial consulting division. She has a passion for improving healthcare and reducing administrative burdens, especially through audit and denial insight.

Using her strong analytical and relationship building skills with knowledge gained from more than 20 years of urban and rural healthcare industry experience she has been able to assist providers to successfully analyze their critical financial information, identify potential opportunities for improvement and develop innovative cost-effective compliant solutions enhancing revenue retention and customer satisfaction opportunities.

She has a Masters in HR from Webster University and her BA from the University of Missouri- Columbia (MIZ). She obtained her Six Sigma Black Belt / Lean certification over ten years ago and has been teaching and utilizing these skills ever since to make fact-based recommendations. Dawn also holds a certification in healthcare compliance (CHC) from the Health Care Compliance Association and is the current secretary of the Greater Heartland Chapter of Healthcare Financial Management Association (HFMA).

Tracey A. Tomak, RHIA, PMP | Director, Project Management and Client Engagement

Tracey Tomak is a Registered Health Information Administrator and Project Management Professional with over 20 years of experience in revenue cycle with a focus on hospital coding, charge capture, and denials management.

In her current role as Director, Project Management and Client Engagement, Tracey is responsible for coordinating project implementation of Intersect Healthcare’s Veracity software. Tracey works directly with clients to ensure that they are fully utilizing the Veracity software in order to effectively manage commercial and government audits and denials.

Tracey is an active member of IHIMA, serving as the Nominating Committee Chair for the 2018-19 year. Tracey is a regular guest speaker, lecturer, and author on revenue topics such as the Medicare Two-Midnight Rule, RAC and other audit activity, roles within the revenue cycle for health information management professionals, APCs, denial prevention methodology and clinical documentation improvement trends.

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